Computer and other hardware requirements

Hardware specifications for clients using only voice operations in Desk Phone or Other phone mode

Users using extensive Desk Phone or Other Phone connection modes need to have the following minimum client hardware. Systems with these specifications do not leverage any other media type, such as VoIP, Video, Desktop Sharing, or IM.

Processor

733 MHz Pentium 3 processor or equivalent

RAM

256 MB

Hard disk space

Minimum 1 GB and more, if records and configuration are stored locally.

Monitor display

800 x 600, 16 colors

Avaya Switcher II

For Agent Greetings in the Other Phone (Dual Connect) and Desk Phone (Shared Control) modes

Hardware specifications for clients using Video, My Computer mode, IM, or Desktop Sharing

Processor

1.5 GHz Pentium 4 processor or equivalent

RAM

1 GB

Hard disk space

Minimum 1 GB and more if records and configuration are stored locally

Larger the disk space, better is the media performance especially in VoIP

Monitor display

800 x 600, 16 colors

Universal Serial Bus

USB 2.0

Web camera

List of supported web cameras and products required for use the video features is available in Video requirements

Avaya Switcher II

For Agent Greetings in the Other Phone (Dual Connect) and Desk Phone (Shared Control) modes

PC headset or headphones

PC Headsets are needed for operation in the My Computer mode.

Avaya no longer tests, sells, or supports headsets; however, some of the headsets are tested with Avaya one-X Agent by DevConnect partners. Avaya one-X Agent has published an API supporting Avaya branded headsets that allows the DevConnect Partners to test headset interface through the DevConnect program. For more current information on testing, see the DevConnect Web site or Application Notes on the Avaya one-X Agent page of the Avaya Web site.

Note

Avaya does not recommend any specific headset, but some of the Avaya branded versions of the Plantronics headsets are tested through the DevConnect program.

For mapping of former Avaya branded headsets to their Plantronics equivalent, see the Avaya to Plantronics headset Transition Guide on the Plantronics Web site. You can download the PDF file that has the list of headsets from the following link:

http://www.plantronics.com/media/uc/avaya_transition_guide.pdf

The following are the wireless (USB/PC) headsets that have been tested with Avaya one-X Agent and perform adequately. The list is in no particular order.

Note

To use these wireless headsets, you need Persono Suite software Release 1.1.

The following are the Wired (USB/PC) headsets that have been tested with Avaya one-X Agent and perform adequately. The list is in no particular order.

Note

To use these wired headsets, you need an USB Adapter RHS.

IP Telephones (for Desk Phone mode)

Avaya one-X Agent supports the Avaya series phone. The following are the telephone types that are available on Communication Manager and officially supported for use with Avaya one-X Agent:

• Avaya 24xx series

• Avaya 46xx series

• Avaya 64xx series

• Avaya 96xx series (except 9610. The 9610 is not suitable to be an ACD telephone)

  Note

  Avaya 96x1 sets, aliased as 96xx sets if operating with Communication Manager before 6.2.

• Clarisys i750 USB Internet Phone

Note

You can use the 16xx series H.323 phones with Avaya one-X Agent as long as they have been provisioned as 46xx series phones on Communication Manager.

Sound card (For My Computer mode)

The computer must have a full-duplex sound system. Avaya recommends the following sound cards for use with Avaya one-X Agent as these sound cards have performed adequately. The list is in no particular order.

• Creative Labs - Live

• Creative Labs - Audigy

• Creative Labs - Audigy 2

You can download the latest drivers for these sound cards from the Creative Labs Customer Support Web site.

Note

Using splitters with any of these sound devices may result in poor audio quality.

Note

Most PCs and laptops have an integrated sound system that meets the Intel High Definition sound standard. These PCs and laptops performs satisfactorily without a need of additional sound card or system.